Softwave

Shipping & returns

Shipping

Shipping is free on every order to a US address. We ship to the United States only (all 50 states and DC). We can't ship to APO/FPO addresses, US territories or other countries.

Processing. Orders go out within 1-3 business days. You'll get an email when yours ships.

Delivery. Most orders arrive 7-15 business days after they ship. Some take longer, up to 20 business days, especially around holidays and big sale periods. Your set ships from our supplier's warehouse, so it may arrive in its own plain package.

Tracking. We'll email a tracking number when one is available. On some routes the tracking only updates once the parcel reaches the US, so it can look quiet for a few days. That's normal.

Address mistakes. Please check your address at checkout. If it's wrong, email us as soon as you can. We can only fix it if the order hasn't shipped yet. If a package comes back because of an address error, we can send it again if you cover the new shipping cost.

Import fees. We don't charge any extra import fees when your order is delivered.

Returns

If you're not happy with your set, you can return it within 30 days of the day it was delivered. It needs to be unused, in the condition you received it, with everything that came in the box (rod, claw clip and both scrunchies). For hygiene reasons we can't take back sets that have been used in hair.

How to start a return. Email hello@softwavecurls.com with your order number. We'll reply within 2 business days with the return address and what to do next. Please don't send anything back before we reply, because parcels sent to the wrong address can't be refunded.

Return shipping. You pay return shipping if you've changed your mind. If your set arrived damaged or faulty, or we sent the wrong item, we pay.

Damaged, wrong or missing items

Email us within 14 days of delivery with your order number and a clear photo of the item and its packaging. We'll send a replacement or refund you, whichever you prefer. You don't need to send a damaged item back.

Package never arrived. If your tracking hasn't moved in 10 days, or your order hasn't shown up 25 business days after it shipped, email us. We'll check with the carrier and either resend it or refund you.

Refunds

Refunds go back to the card or payment method you used at checkout, through Stripe. Once we've received and checked a returned item, or approved a damaged or missing claim, we'll issue the refund within 5 business days. After that, your bank may take another 5-10 business days to show it. Shipping is free, so there's no shipping charge to refund.

Cancellations. To cancel an order, email us as soon as you can. If it hasn't shipped, we'll cancel it and refund you in full.

Contact

Email hello@softwavecurls.com. We reply within 2 business days.